CAPA Airline Leader Summit

Upcoming Event


Budapest: CAPA Airline Leader Summit

The lead event in CAPA’s 2023 global summit series, the Airline Leader Summit will examine the most challenging aspects of the global aviation recovery as air travel exits the pandemic era.

CAPA Americas Aviation & LCCs Summit

Upcoming Event


Ontario: CAPA Americas Aviation & LCCs Summit

A part of CAPA’s benchmark 2023 regional summit series, the two-day Americas Aviation Summit will gather executives from hundreds of airlines, airports and travel industry suppliers from North America and key international markets.

Consumers are at the heart of digital transformation and the pandemic has only accelerated the shift to digital retailing and e-commerce, backed by sophisticated IT platforms. And we have seen how effective the non-travel online retailers, like Amazon, have been – and they’ve grown their wallet share substantially.

These new players have gathered more data and learned more about us over the past two years than ever before and the worry is, for a heavily indebted and struggling airline industry – can it keep up and regain its fair share of the ‘economic wallet’ and unlock new revenue streams, as well as meeting shifting customer needs.

Airlines are at a disadvantage in that their starting point are often ageing tech systems of IT platforms, software and hardware. Added to this, an ever-more demanding customer, who wants greater ticketing flexibility, instant refunds, better service, disruption recovery that’s fast and effective and a seamless online and journey experience. The digital experience expectation also extends into the role of the airline’s loyalty programme, as well as its alliances and partnerships.

New selling strategies are also going to be key for the region. From branded fares to subscription services, airlines are shifting the ways they sell tickets.

  • How is the distribution chain adapting to changing strategies?
  • What are other trends in selling that are emerging that will work well specifically in Asia?

ModeratorSkyscanner, VP Commercial, Hugh Aitken


  • AWS, Head of EMEA Travel Industry, Nikiforos Chatzopoulos
  • Sabre, Head of Sales, Asia Pacific, John Chapman
  • Flyr Labs, VP of Growth, Matt Brown

Latest News Headlines

206 news items were published to CAPA Members in the past two days. What could you be missing?
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Transavia CEO Marcel de Nooijer, speaking at the CAPA World Aviation Summit & Awards for Excellence, stated (02-Dec-2022) customer attitudes on sustainability are "changing dramatically". Mr de Nooijer said: "Passengers are more and more concerned with the impact" and Transavia "won't get away with ignoring the element of sustainability, because we will hit a brick wall as a carrier in the Netherlands".

Skyscanner VP commercial Hugh Aitken, speaking at the CAPA World Aviation Summit & Awards for Excellence, stated (02-Dec-2022) travellers are seeking more flexibility and Skyscanner continues to record shorter windows between planning and travel. Mr Aitken predicted "shorter trips next year" and forecast that planning windows will remain shorter.

Skyscanner VP commercial Hugh Aitken, speaking at the CAPA World Aviation Summit & Awards for Excellence, stated (02-Dec-2022) sustainability is "a much more important consideration for travellers". He reported a higher propensity for travellers to make "green choices" but consumers are "not yet willing to pay for it".

HRS Crew and Passenger Solutions CEO Luca De Angelis, speaking at the CAPA World Aviation Summit & Awards for Excellence, stated (02-Dec-2022) "going paperless is one of the big steps" in sustainability, and sustainability in aviation is not just about fleets and fuel.

AIR Control Tower MD Neil Glynn, speaking at the CAPA World Aviation Summit & Awards for Excellence, stated (02-Dec-2022) there is "a very big variety around the world" regarding which airlines received state aid during the pandemic and how much has been repaid. Mr Glynn said that for indebted airlines, the "most important aspect is earnings recovery", adding: "Once earnings recover, that debt burden is a lot more manageable". He also commented: "Earnings recovery is problematic for a number of airlines".

Norse Atlantic Airways VP government and regulatory affairs Maria Borg, speaking at the CAPA World Aviation Summit & Awards for Excellence, stated (02-Dec-2022) "airlines needed assistance from governments" during the COVID-19 pandemic, but "there was no coherence" in the provision of state aid. Ms Borg said aid provided to individual airlines "totally distorted the market" and the relief measures should have been made available to all carriers.

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CAPA-Envest Global Airline Sustainability Benchmarking & Rating Report 2022

The CAPA-Envest Global Sustainability Benchmarking Report - 2022 provides an understanding of the status of emissions in the airline industry. It provides an independently evaluated “airline sustainability rating” system, based upon a range of key emissio

Airline Sustainability Benchmarking Report 2021 - Business Travel Edition

This report, jointly prepared by CAPA - Centre for Aviation (CAPA) and Envest Global (Envest), is designed to highlight some of the core elements of sustainable aviation, methods of quantifying individual airline sustainability credentials, and emissions.