ACTE-CAPA Global Conference Sydney

Chairperson: American Express Global Business Travel, Vice President and General Manager, Joanne Sully
Keynote: ACTE, Executive Director, Greeley Koch

GENERAL SESSION 1: THE GLOBAL OUTLOOK

• ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt
• CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

Qantas Q&A

• CAPA – Centre For Aviation, Executive Chairman, Peter Harbison
• Qantas, Head of Business and Government Sales, John Simeone

• ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt
• BCD Travel, Director of Account Management, Simon Halpin

If this is your first time at ACTE-CAPA, you won't want to miss this!

GENERAL SESSION 2: FUTURE VISIONS OF CORPORATE TRAVEL

• Corporate Travel Management (CTM), Managing Director, Jamie Pherous
  Interviewed by Satu Raunola-Spencer, Founder, Satu Raunola Consulting

• New technology is popping up every day providing new appeals to your travellers. Learn how to create a robust technology strategy by:
• Mapping out technology elements that offer a great travel experience while minimising costs;
• Creating a solid strategy and vision of where you want to take your programme in the next 1-2 years;
• Learning the right questions to ask when looking at new technology;
• Putting yourself in your traveller's shoes to learn what technology is best fit for them.

Carlson Wagonlit Travel, Vice President, Chief Data Scientist, Dr Eric Tyree

14:00 EDUCATION BREAK-OUT SESSIONS (1)

1A: Everything you need to know about Payments for Buyers and Travel Managers

• How to adapt your business in a changing landscape and take advantage of indirect savings
• In an increasingly confusing landscape of new and different players, it’s essential to understand all the elements, what role each vendor plays and how it all fits together.
• Who do you need to be working with and what changes do you need to prepare for in order to build these improvements into your program?
• What do I need to do to adapt to the upcoming benefits that will open up to my business to new improvements 2018 and onwards?
  Compliments of: UATP

Moderator: Anjuna, Director Aviation, Craig Smith

Panel:

• AirPlus International, Regional Sales Manager, John Staub
• MW Travel Consultancy, Principal, Martin Warner
• UATP, Regional Commercial Manager Oceania, Craig Bowen

1B: Managing the Modern Business Traveller

• Building on last year’s defining work to profile today’s Modern Business Traveller; a new study now explores how travel managers can leverage that knowledge to influence traveller behaviours.

In this session, we will recap on the changing expectations of the modern business traveller, we will then look at the best ways to reach the traveller and influence their behaviour.

Lastly, we can discuss ways the travel policy can be adapted to encourage compliance.

Compliments of: American Express Global Business Travel

Keynote Introduction: American Express Global Business Travel, Director Global Service Delivery Australia & Singapore, Simon Woodward

Followed by a panel discussion
Moderator: ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt

Panel:

• American Express Global Business Travel, Director Global Service Delivery Australia & Singapore, Simon Woodward
• CAE Australia, Director Finance & Commercial, Michael Dillon
• Cochlear, Indirect Procurement Specialist, Lisa Batchelor

1C: The personalisation of travel and travel risk management: The role of Artificial Intelligence and Machine Learning NOW!

• When can travel managers confidently put a siri-style application in front of a traveller and be confident of them having a great interaction that’s not ‘clunky’?

Moderator: Uniglobe, Managing Director Asia Pacific, David Hughes

Panel:

• International SOS, Group Chief Information Officer, Ramesh Munamarty
• Mezi, Vice President Strategy & Partnerships, Johnny Thorsen
• Serko, Chief Executive Officer, Darrin Grafton

14:45 EDUCATION BREAK-OUT SESSIONS (2)

2A: Everything you need to know about Payments for Industry (suppliers)

• Regulatory Changes: What are the outcomes and benefits to me?
• New Payment Solutions: What New Solutions have come onto the market in the last 12 months that improve my internal efficiencies, and add value to the travel agency business?
• Customer Engagement: What are the benefits which I can clearly communicate to my customers on the new card benefits and solutions.
• How can I represent these new solutions to my customer and in a manner that makes good sense to them?
• What best payment delivers value to both sides of the relationship?

Moderator: Anjuna, Director Aviation, Craig Smith

Panel:

• AirPlus International, Regional Sales Manager, John Staub
• MW Travel Consultancy, Principal, Martin Warner
• UATP, Regional Commercial Manager Oceania, Craig Bowen

2B: Beacon, Blockchain, appCloud: How to securely introduce innovations into your travel programme

This session will explore what new innovations are trending in beacon, blockchain and appCloud technology. While opening up exciting opportunities and enhancing the traveller experience, these new technologies also bring about their own set of challenges. We will discuss how simple or complex it can be to procure and deploy these innovative solutions and the implications for travel management programmes.

Compliments of: Amadeus

Moderator: Amadeus, Head of Pre Sales & Consulting - Pacific, Justin Lough

Presenter & panellist:

• Amadeus, Head of Corporate IT Solutions, Ingrid Picard [Download Presentation]
• Changing Times/Troovo, Business Owner/Director, Richard Savva
• Citibank, Head of Sales, Commercial Payments - Diners Club International, Vasa Srbinoski
• Microsoft, Group Manager, Sourcing Strategy Operations, Travel, Meetings & Events, Georgie Farmer

2C: Travel Manager 3.0: How will the role of the travel manager evolve in the next 5 years, and how to keep up

• Responsibilities and capabilities of successful travel managers are changing quickly. With the increased focus within travel programs on aspects such as technology, AI, consumerisation, data science and behavioural economics how can travel managers keep up, while at the same time continuing to meet their ‘old’ KPI’s of cost, traveller satisfaction and safety?

A diverse panel of industry experts will debate how the role of the travel category manager is changing, and how they can continue to be successful in future.

Moderator: Mike Orchard Consulting, Founder, Mike Orchard [Download Presentation]

Panel:

• Accenture, APAC Travel & Global Operations Lead - Global Travel and Events, Siobhan Foley
• Concierge Travel, Chief Executive Officer, David Greenland
• Empirics Data Solution, Chief Executive Officer, Darrell Ludowyke
• NewsCorp ANZ, Chief Product Officer, Nathan Morgan

GENERAL SESSION 3: INDUSTRY UPDATES & THE ESSENTIAL 'SPOKES'

Trends & Their Impact on Australia
ACTE, Executive Director, Greeley Koch

Association of Travel Management Companies (ATMC), Chairperson, Rob Dell [Download Presentation]

- 'Support'
An interview on NDC and Technology between:

• HRG, General Manager Australia, David Lorimer
• Syngenta, Procurement Manager, Australasia & Regional Category Manager - Travel, Jen Barclay

- 'Collaborate' (Meetings & Events)

• Microsoft Corporation, Group Manager, Sourcing Strategy Operations, Travel, Meetings & Events, Georgie Farmer

- 'Ground'

• Uber, Enterprise Partnerships Australia/NZ, Andy Brehm

Session Provocateur: Mike Orchard Consulting, Founder, Mike Orchard [Download Presentation]