WEDNESDAY 29 NOVEMBER 2017

08:00	Registration, Meet & Greet, InterACTE + Coffee
08.00	INVITATION ONLY: Corporate Buyers VIP Breakfast hosted by American Express Global Business Travel Chairperson: American Express Global Business Travel, Vice President and General Manager, Joanne Sully Keynote: ACTE, Executive Director, Greeley Koch
08.00	INVITATION ONLY: TMC Breakfast hosted by American Express Global Commercial Payments
GENERAL SESSION 1: THE GLOBAL OUTLOOK
09:00	ACTE & CAPA Welcome & Setting the Scene ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
09:10	Keynote Introduction - Change: Globalisation, Technology, Safety & Security - The importance of being able to manage change American Express Global Business Travel, Vice President and Head of Service Delivery Asia Pacific, Sean Douglas
09:20	Australian Economic Outlook against the Global Backdrop Economist, Saul Eslake [Download Presentation]
10:05	Qantas Q&A CAPA – Centre For Aviation, Executive Chairman, Peter Harbison Qantas, Head of Business and Government Sales, John Simeone
10:25	Session Wrap Up and Overview of the day ahead ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt
10:30	First Timer's Orientation, hosted by BCD Travel ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt BCD Travel, Director of Account Management, Simon Halpin If this is your first time at ACTE-CAPA, you won't want to miss this!
10:00	Coffee Break, Networking & InterACTE
GENERAL SESSION 2: FUTURE VISIONS OF CORPORATE TRAVEL
11:00	The American Airlines Keynote American Airlines, American Airlines, Vice President Sales Asia Pacific, Shane Hodges [Download Presentation]
11:25	The Mind and Heart of a Corporate Travel Visionary Jamie Pherous represents energy, drive and vision in the way he formed, launched and remained strongly committed to building a major global Australian business. His visionary story is attractive to both the industry for those young people who are looking for leadership guidelines, for the buyers in understanding the personal side of the CTM story and for the whole of the industry in understanding what Jamie sees as a visionary in this industry. Why when all are saying technology is the future, people will become redundant, B2C will be the way of the future: what does Jamie believe or see is the future of corporate travel business? Corporate Travel Management (CTM), Managing Director, Jamie Pherous Interviewed by Satu Raunola-Spencer, Founder, Satu Raunola Consulting
11.55	Irreversible and Irresistible Change – It’s here! Travel technology guru, Johnny Thorsen will lead the way with updates on the latest innovations in technology that have ALREADY ARRIVED and are helping shape travel programs right now. Mezi, Vice President, Travel Strategy & Partnerships, Johnny Thorsen [Download Presentation]
12.25	Envisioning a Robust Travel Technology Strategy New technology is popping up every day providing new appeals to your travellers. Learn how to create a robust technology strategy by: Mapping out technology elements that offer a great travel experience while minimising costs; Creating a solid strategy and vision of where you want to take your programme in the next 1-2 years; Learning the right questions to ask when looking at new technology; Putting yourself in your traveller's shoes to learn what technology is best fit for them. Carlson Wagonlit Travel, Vice President, Chief Data Scientist, Dr Eric Tyree
12.55	Welcome to lunch United Airlines, Director Australia and New Zealand, Julie Reid [Download Presentation]
13:00	Lunch - Hosted by United Airlines
14:00 EDUCATION BREAK-OUT SESSIONS (1)

1A: Everything you need to know about Payments for Buyers and Travel Managers

How to adapt your business in a changing landscape and take advantage of indirect savings
In an increasingly confusing landscape of new and different players, it’s essential to understand all the elements, what role each vendor plays and how it all fits together.
Who do you need to be working with and what changes do you need to prepare for in order to build these improvements into your program?
What do I need to do to adapt to the upcoming benefits that will open up to my business to new improvements 2018 and onwards?
Compliments of: UATP

Moderator: Anjuna, Director Aviation, Craig Smith

Panel:

AirPlus International, Regional Sales Manager, John Staub
MW Travel Consultancy, Principal, Martin Warner
UATP, Regional Commercial Manager Oceania, Craig Bowen

1B: Managing the Modern Business Traveller

Building on last year’s defining work to profile today’s Modern Business Traveller; a new study now explores how travel managers can leverage that knowledge to influence traveller behaviours.

In this session, we will recap on the changing expectations of the modern business traveller, we will then look at the best ways to reach the traveller and influence their behaviour.

Lastly, we can discuss ways the travel policy can be adapted to encourage compliance.

Compliments of: American Express Global Business Travel

Keynote Introduction: American Express Global Business Travel, Director Global Service Delivery Australia & Singapore, Simon Woodward

Followed by a panel discussion
Moderator: ACTE/Troovo, President/Chief Executive Officer, Kurt Knackstedt

Panel:

American Express Global Business Travel, Director Global Service Delivery Australia & Singapore, Simon Woodward
CAE Australia, Director Finance & Commercial, Michael Dillon
Cochlear, Indirect Procurement Specialist, Lisa Batchelor

1C: The personalisation of travel and travel risk management: The role of Artificial Intelligence and Machine Learning NOW!

When can travel managers confidently put a siri-style application in front of a traveller and be confident of them having a great interaction that’s not ‘clunky’?

Moderator: Uniglobe, Managing Director Asia Pacific, David Hughes

Panel:

International SOS, Group Chief Information Officer, Ramesh Munamarty
Mezi, Vice President Strategy & Partnerships, Johnny Thorsen
Serko, Chief Executive Officer, Darrin Grafton

14:45 EDUCATION BREAK-OUT SESSIONS (2)

2A: Everything you need to know about Payments for Industry (suppliers)

Regulatory Changes: What are the outcomes and benefits to me?
New Payment Solutions: What New Solutions have come onto the market in the last 12 months that improve my internal efficiencies, and add value to the travel agency business?
Customer Engagement: What are the benefits which I can clearly communicate to my customers on the new card benefits and solutions.
How can I represent these new solutions to my customer and in a manner that makes good sense to them?
What best payment delivers value to both sides of the relationship?

Moderator: Anjuna, Director Aviation, Craig Smith

Panel:

AirPlus International, Regional Sales Manager, John Staub
MW Travel Consultancy, Principal, Martin Warner
UATP, Regional Commercial Manager Oceania, Craig Bowen

2B: Beacon, Blockchain, appCloud: How to securely introduce innovations into your travel programme

This session will explore what new innovations are trending in beacon, blockchain and appCloud technology. While opening up exciting opportunities and enhancing the traveller experience, these new technologies also bring about their own set of challenges. We will discuss how simple or complex it can be to procure and deploy these innovative solutions and the implications for travel management programmes.

Compliments of: Amadeus

Moderator: Amadeus, Head of Pre Sales & Consulting - Pacific, Justin Lough

Presenter & panellist:

Amadeus, Head of Corporate IT Solutions, Ingrid Picard [Download Presentation]
Changing Times/Troovo, Business Owner/Director, Richard Savva
Citibank, Head of Sales, Commercial Payments - Diners Club International, Vasa Srbinoski
Microsoft, Group Manager, Sourcing Strategy Operations, Travel, Meetings & Events, Georgie Farmer

2C: Travel Manager 3.0: How will the role of the travel manager evolve in the next 5 years, and how to keep up

Responsibilities and capabilities of successful travel managers are changing quickly. With the increased focus within travel programs on aspects such as technology, AI, consumerisation, data science and behavioural economics how can travel managers keep up, while at the same time continuing to meet their ‘old’ KPI’s of cost, traveller satisfaction and safety?

A diverse panel of industry experts will debate how the role of the travel category manager is changing, and how they can continue to be successful in future.

Moderator: Mike Orchard Consulting, Founder, Mike Orchard [Download Presentation]

Panel:

Accenture, APAC Travel & Global Operations Lead - Global Travel and Events, Siobhan Foley
Concierge Travel, Chief Executive Officer, David Greenland
Empirics Data Solution, Chief Executive Officer, Darrell Ludowyke
NewsCorp ANZ, Chief Product Officer, Nathan Morgan

15:30	Coffee, Networking & InterACTE
GENERAL SESSION 3: INDUSTRY UPDATES & THE ESSENTIAL 'SPOKES'
16:00	Global Innovation Update American Express Global Corporate Payments, Vice President, Global Commercial Payments, Fady Daher Global Corporate Travel Trends & Their Impact on Australia ACTE, Executive Director, Greeley Koch
16:20	Association of Travel Management Companies (ATMC) Update Who the ATMC is, what it does, current issues the ATMC is pursuing and update on the 2018 Award. Association of Travel Management Companies (ATMC), Chairperson, Rob Dell [Download Presentation]
16:25	CAPA Update: CAPA Membership Insights CAPA - Centre for Aviation, Director South Asia, Binit Somaia
16:30	THE FUTURE OF THE INDUSTRY'S ESSENTIAL SPOKES (PART A) Hear from the experts who will focus on the 'Support', ‘Collaborate’ and ‘Ground’ spokes to share their visions for the future. Walk away with the insights needed to prepare for and embrace the changes coming that could excel your travel programme into the future. - 'Support' An interview on NDC and Technology between: HRG, General Manager Australia, David Lorimer Syngenta, Procurement Manager, Australasia & Regional Category Manager - Travel, Jen Barclay - 'Collaborate' (Meetings & Events) Microsoft Corporation, Group Manager, Sourcing Strategy Operations, Travel, Meetings & Events, Georgie Farmer - 'Ground' Uber, Enterprise Partnerships Australia/NZ, Andy Brehm
17:00	MY LIFE IN TRAVEL - ROUND TABLES The innovative face of corporate procurement Unique perspectives from seasoned experts and some round table debates to reflect on what are the key things you've learned in your travel career, as well as today's key take-aways. Session Provocateur: Mike Orchard Consulting, Founder, Mike Orchard [Download Presentation]
17:30	Networking Reception - Hosted by American Airlines
19:00	End of Day 1

ACTE-CAPA Global Conference Sydney